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Personalised Therapeutic Care and Support

We provide tailored therapeutic support for young people moving from children’s services into adult services. Our focus is on helping them grow in confidence, develop independence, and build the practical skills needed for everyday life.

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Compassionate, Bespoke Care Delivered with Professional Expertise

Our team offers consistent, person‑centred support throughout the transition into adult care. We ensure continuity, stability and the right level of assistance at every stage, adapting our approach to meet each young person’s unique needs.

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Family Values at the Heart of Our Approach

We specialise in supporting young people with complex needs and behaviours that may be considered challenging. With experience, understanding, and professionalism, we deliver care that is grounded in strong family values and a commitment to positive outcomes.

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About Us

We are a healthcare provider based in Birmingham in the West Midlands. We specialise in residential care for young people across the United Kingdom. Our aim is to deliver high‑quality, safe and personalised care that supports positive outcomes and improves everyday life.

Above all, we respect each young person’s dignity, wishes and choices. This ensures they feel valued, heard, and supported at every stage of their journey.

Email: referrals@actcare.co.uk

Supporting Young People With Mental Health and Complex Needs

Laura McLaughlin is the Registered Manager at Enidaso House, a residential care service for young people. She answers key questions about supporting individuals aged 16 to 24. These young people live with mental illness and complex needs.

During the discussion, she explains the residential care approach used at Enidaso House. Care is fully person‑centred. Because of this, support is adapted to meet each individual’s needs, goals and abilities.

Risk Management and Emergency Referrals in Residential Care

Risk management is an essential part of residential care. This is especially important when responding to emergency referrals. Each referral is assessed immediately and carefully.

As a result, the right support can begin without delay. Psychology and nursing teams play a vital role in residential care delivery. Together, they help keep young people safe while providing responsive and effective care from the start.

Trauma‑Informed Care and the PACE Approach

Daryl Hill is the Registered Manager at Harmony House, a residential care service for young people. He introduces the PACE model and explains how it supports daily residential care practice. PACE stands for Playfulness, Acceptance, Curiosity and Empathy.

These four trauma‑informed principles guide staff working in residential care. As a result, young people experience a safe, supportive and trusting living environment.

Building Resilience Through Residential Care Support

The video shows how the PACE model supports young people with complex needs in a residential care setting. Staff use trauma‑informed care every day. Because of this, young people feel understood, listened to and supported.

Over time, this consistent residential care approach helps build resilience. Emotional wellbeing improves, confidence grows, and independence develops. As a result, young people are better supported to achieve positive and lasting outcomes.

Because we lead with empathy, people feel understood. We offer kindness and support at every stage of care. As a result, individuals feel safe, valued, and respected.

Responsibility guides everything we do. We take ownership of our actions and outcomes. Therefore, high standards of care and clear communication are always maintained.

Every contribution is important. We actively recognise individuals, families, and staff. As a result, a culture of respect and gratitude continues to grow.

Care is personal and thoughtful. Each decision puts the individual first. Because of this, support always reflects personal needs and preferences.

Dignity, choice, and privacy shape our care. We protect these values at all times. Therefore, every person receives respectful and person‑centred support.

Honesty and consistency build trust. We act with integrity every day. As a result, individuals experience a safe and secure environment.

Positive experiences bring enjoyment and purpose. Activities are meaningful and engaging. For this reason, quality of life is improved for everyone we support.

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We Worked With

Hampshire County Council

Warwickshire County Council

Plymouth City Council

As well as various other local authorities, social workers and commissioners.

What We Do

We have specialist experience in caring for
young people with conditions and/or behaviours
that are considered challenging.

Working together to provide loving, supportive person-centred care that helps every adult and young person to heal hearts and become to person they were born to be.

To be the UK’s safest, most person centred, residential care homes enabling freedom and hope for those in our care.

Building Trust:

We create safe, secure, and nurturing environments, guided by a strong sense of responsibility towards vulnerable young people and those in our care.

Future Focused:

We continuously invest in our people and services to deliver truly personalised care. By working closely with families, community teams, and professionals, we support each individual in building confidence and achieving their goals.

Creating Hope:

Our holistic approach prioritises wellbeing and mental health, while encouraging skills development and personal growth to support positive, lasting outcomes.

Integrity:

We uphold the highest standards of honesty, professionalism, and ethical practice in everything we do.

Testimonials

Trusted by Families Across the UK

The ActCare Advantage

Person-Centred Approach

Every care plan is carefully tailored to reflect individual needs, preferences, and lifestyle.

Qualified and Compassionate Team

Our carers are highly trained, experienced, and genuinely committed to delivering outstanding care.

Trusted and Compliant

We adhere to the highest UK care standards, ensuring safety, quality, and reliability at all times.

Holistic Support

We focus not only on physical care but also on emotional wellbeing, personal development, and independence.

What We Offer

Person-Centred Support Packages

We recognise that every young person is unique. Our services are tailored to meet individual needs, with care plans developed collaboratively alongside the young person, their family, and relevant professionals. Our goal is to support each individual in building independence and shaping their own future.

Safe and Supportive Environment

Our care homes are designed to provide a safe, inclusive, and nurturing environment for both staff and young people. We aim to create a space where individuals feel secure, can build trust, and are supported to grow and thrive.

Highly Trained and Experienced Staff

Our team consists of dedicated, compassionate professionals who are committed to safeguarding and achieving positive outcomes for every young person. They build strong, respectful relationships that promote trust and stability.

Skills Development

Our residential services focus on empowering young people to develop essential life skills. We encourage participation in activities and interests that reflect their strengths, supporting their cognitive, social, emotional, and physical development, and preparing them for independent living.

Accountable

We take responsibility for our actions and outcomes, ensuring the highest standards of care and transparency in everything we do.