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Personalised Therapeutic Care and Support

We provide tailored therapeutic support for young people moving from children’s services into adult services. Our focus is on helping them grow in confidence, develop independence, and build the practical skills needed for everyday life.

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Compassionate, Bespoke Care Delivered with Professional Expertise

Our team offers consistent, person‑centred support throughout the transition into adult care. We ensure continuity, stability and the right level of assistance at every stage, adapting our approach to meet each young person’s unique needs.

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Family Values at the Heart of Our Approach

We specialise in supporting young people with complex needs and behaviours that may be considered challenging. With experience, understanding, and professionalism, we deliver care that is grounded in strong family values and a commitment to positive outcomes.

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About Us

We are a healthcare provider based in Birmingham in the West Midlands. We specialise in residential care for young people across the United Kingdom. Our aim is to deliver high‑quality, safe and personalised care that supports positive outcomes and improves everyday life.

Above all, we respect each young person’s dignity, wishes and choices. This ensures they feel valued, heard, and supported at every stage of their journey.

Email: referrals@actcare.co.uk

Supporting Young People With Mental Health and Complex Needs

Laura Mclaughlin, Registered Manager from Enidaso House answers key questions about supporting young people aged 16 to 24 who live with mental illness and complex needs. She clearly explains their person‑centred approach and how the service adapts to each individual.

Risk Management and Emergency Referrals

She outlines their approach to risk management, particularly for emergency referrals. The process involves immediate assessment, highlighting the critical role of psychology and nursing in their care delivery.

Trauma‑Informed Care and the PACE Approach

Daryl Hill, Registered Manager for Harmony House, introduces the PACE model. PACE stands for Playfulness, Acceptance, Curiosity, and Empathy. These four trauma‑informed principles guide daily practice and help create a safe and trusting environment.

Building Resilience Through Effective Support

The video shows how these approaches support young people with complex care needs. By using trauma‑informed care every day, staff help young people build resilience, improve emotional wellbeing, and move towards positive outcomes.

Through genuine empathy and understanding, we offer support and kindness to the individuals at every step.

We take responsibility for our actions and outcomes, ensuring the highest standards of care and transparency in everything we do.

We value and recognise the unique contributions of the
individuals we support, their families, and staff, fostering a
culture of gratitude and respect.

We provide genuine, heartfelt personalised care that puts the individual at the heart of everything we do.

Dignity, choice, and privacy are the cornerstones of the
support we provide, treating each person with the utmost
respect.

Trust is built through integrity and consistency,
creating a safe and secure environment for the
individuals we support.

We create meaningful, joyful and engaging experiences,
promoting a positive culture that enhances the quality of
life all the individuals we support.

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We Worked With

Hampshire County Council

Warwickshire County Council

Plymouth City Council

As well as various other local authorities, social workers and commissioners.

What We Do

We have specialist experience in caring for
young people with conditions and/or behaviours
that are considered challenging.

Working together to provide loving, supportive person-centred care that helps every adult and young person to heal hearts and become to person they were born to be.

To be the UK’s safest, most person centred, residential care homes enabling freedom and hope for those in our care.

Building Trust:

We create safe, secure, and nurturing environments, guided by a strong sense of responsibility towards vulnerable young people and those in our care.

Future Focused:

We continuously invest in our people and services to deliver truly personalised care. By working closely with families, community teams, and professionals, we support each individual in building confidence and achieving their goals.

Creating Hope:

Our holistic approach prioritises wellbeing and mental health, while encouraging skills development and personal growth to support positive, lasting outcomes.

Integrity:

We uphold the highest standards of honesty, professionalism, and ethical practice in everything we do.

Testimonials

Trusted by Families Across the UK

The ActCare Advantage

Person-Centred Approach

Every care plan is carefully tailored to reflect individual needs, preferences, and lifestyle.

Qualified and Compassionate Team

Our carers are highly trained, experienced, and genuinely committed to delivering outstanding care.

Trusted and Compliant

We adhere to the highest UK care standards, ensuring safety, quality, and reliability at all times.

Holistic Support

We focus not only on physical care but also on emotional wellbeing, personal development, and independence.

What We Offer

Person-Centred Support Packages

We recognise that every young person is unique. Our services are tailored to meet individual needs, with care plans developed collaboratively alongside the young person, their family, and relevant professionals. Our goal is to support each individual in building independence and shaping their own future.

Safe and Supportive Environment

Our care homes are designed to provide a safe, inclusive, and nurturing environment for both staff and young people. We aim to create a space where individuals feel secure, can build trust, and are supported to grow and thrive.

Highly Trained and Experienced Staff

Our team consists of dedicated, compassionate professionals who are committed to safeguarding and achieving positive outcomes for every young person. They build strong, respectful relationships that promote trust and stability.

Skills Development

Our residential services focus on empowering young people to develop essential life skills. We encourage participation in activities and interests that reflect their strengths, supporting their cognitive, social, emotional, and physical development, and preparing them for independent living.

Accountable

We take responsibility for our actions and outcomes, ensuring the highest standards of care and transparency in everything we do.